Kulinda mobile app — terms of service
These terms apply to the Kulinda mobile app (Android and iOS) and to the public Kulinda web pages. By using the app you accept them. If you do not agree, please do not use the app.
1. What the app does
Products protected by the Kulinda programme carry a Kulinda security label with a barcode and an OTP code. The app reads the barcode, shows the OTP that must be printed on the label and lets you compare the two. For Red labels (products given free of charge by the Ministry of Health) it also asks whether you had to pay.
2. What a result means
A matching OTP confirms that the label is a Kulinda label. It does not certify the product itself, its quality, its storage or its expiry. If anything about the pack, the product or its effect seems unusual, do not use it and ask your pharmacist or health worker. If the codes do not match, do not use the product and inform the shop or pharmacy.
3. Not medical advice
The app gives no medical advice, diagnosis, treatment or dosing information and does not replace a health professional. In an emergency, contact your local emergency services.
4. Free of charge
The app is free. It contains no advertising and no purchases. No account is needed.
5. Your use of the app
- Use the app only to check Kulinda labels in good faith.
- Do not send false answers or false reports, and do not try to copy, reverse-engineer, overload or disrupt the app or the Kulinda servers.
- Location must be allowed to use the app, so that the programme knows where labels are checked (see the privacy policy).
6. Results sent to the programme
The result of each check (serial number, answers, date, place and a random app identifier) is sent to the Kulinda programme of the label's country, which may share it with the competent authorities to act against counterfeit and illegally sold products. How this data is handled is described in the privacy policy.
7. Availability
The check works on the phone, even without internet. The programme may change, suspend or stop the app or some of its features at any time, for example to follow regulatory requirements.
8. Intellectual property
The Kulinda name, logo, labels and the app belong to Kulinda Consortium Inc. and its partners. You may not use them without permission.
9. Liability
The app is provided "as is". To the extent permitted by law, Kulinda Consortium Inc. and its partners are not liable for decisions taken on the basis of a check, or for damage caused by a product, a counterfeit label, a misread barcode or an interruption of the service. Nothing in these terms limits rights you have under consumer protection laws.
10. Changes
These terms may be updated. The current version is always available on this page; continuing to use the app after a change means you accept the new terms.
11. Applicable law
These terms are governed by the laws of the Republic of Zambia, without prejudice to the mandatory consumer protection rules of the country where you live.
Contact
Kulinda programme — info@kulinda.io